Meet Nova.Helpful answers.Thoughtful support.
Give customers a patient guide when they need help. Nova answers common questions, walks through approved support steps, and brings your team into the conversation when needed.
Built around your help articles, support policies, and rules for bringing in staff.
Nova Customer Support
Patient. Reassuring. Ready to listen.
Help customers feel heard.
In good company
01 / Support that moves forward
Help customers find an answer and get back to their day.
Nova uses the support information you approve to guide routine questions and troubleshooting. When a request needs staff, the conversation moves with the customer.
- Answer common questions and guide troubleshooting.
- Look up permitted order or service information.
- Create support tickets and summarize unresolved issues.
Support with Nova
Your AI customer support
Choose a topic to explore an example conversation.
Customer
Where can I find the guide for setting up my account?
Nova
I can help you find the approved setup guide. Are you creating a new account or completing a setup you've already started? That helps me point you to the right steps.
Find relevant support material and clarify the customer's situation.
Illustrative conversations. Your Nova is configured around your business and available connections.
02 / Make support easier to continue
Clear answers.Fewer repeated questions.Better handoffs.
Customers should be able to continue from where they left off. Nova can record the issue, the steps already tried, and what still needs a staff member's attention.
- Use the support material your team approves.
- Keep track of troubleshooting already completed.
- Prepare clear requests for staff review.
An issue your team can pick up.
Example support handoff
- Customer's issue
- Unable to sign in after completing account setup.
- Steps already tried
- The approved sign-in guide and account recovery instructions.
- What remains unresolved
- The account still shows an access error.
- Next step
- Support staff review the account using the usual identity checks.
Summarized by Nova. Ready for your support team.
03 / Client reviews
What our clients say.
“Charles and his team are a pleasure to work with and have helped my business to achieve excellent results in a short amount of time despite the current challenges with the economy. I have made my investment back six times over. Charles is professional, pers...”
Slonski Landscape
Google Review · Feb 24, 2023
“We were looking to upgrade our existing web design and Charles and his team did a wonderful job for us in a very short turnaround! Website traffic and leads have increased significantly and we are very happy with the service they continue to provide!”
J Mebane
Google Review · Mar 20, 2024
“Enspyre Digital helped our companies SEO and built us a new website. They built the website from the ground up and ranked it, generating a bunch of business from SEO.”
The Beacon Studios
Google Review · Mar 15, 2023
04 / Built around your business
Your help material. Your policies. Your support standards.
We define the questions Nova can handle, the information the assistant can use, and the issues that need staff review. Your team's support process shapes every handoff.
Staff review exceptions, refunds, and account changes according to the permissions you set.
01
Organize approved answers
Review help articles, policies, troubleshooting guides, and the routine questions your support team handles.
02
Connect the support workflow
Agree ticket details, routing, permitted account lookups, and connections to your help desk or order system where supported.
03
Test answers and exceptions
Check routine questions, unresolved issues, and requests outside Nova's permissions. Improve the support material as your team reviews results.
Get to know Nova.
Give your customers a helpful place to start.
Tell us which support questions your team handles most often. We'll help you plan Nova's first support workflow.